TRUSTe privacy seal
TRUSTe certification means that users of the HelloDialog application can rest assured that their information is processed correctly and that all statutory provisions are duly observed. TRUSTe has the option to impose penalties and sanctions should certain matters be omitted or neglected, thereby contributing to the transparent and accurate processing of the information provided by users of the application, and to ensuring that all information is treated with due care.
Collection of personal information
The information requested by HelloDialog might include personal details, such as your name, address, e-mail and telephone number, or business details that you provide through the website, by telephone or any other means. For the purpose of demographic research we may also ask you to state your gender. We may additionally collect credit card information via an authorised payment service provider if you opt to add a cash balance to your account.
Information of a technical nature may be collected through logging. Like most websites we collect certain information automatically, which we store in log files, such as IP addresses, browser type, the Internet provider, pages taking you to or from where you left our website, and operating system, time, date stamp and click stream information. This information allows us to analyse trends, manage the website, track user movements through the website and collect demographic information about all users.
We use Google Analytics to track user activity on our website. The information obtained, including the IP address, is passed to and stored by Google on servers in the United States of America. Google uses the information to monitor use of our website, issues us reports on the website and provides information to advertisers concerning the effectiveness of their campaigns. Google may disclose this information to third parties if required by law, or to the extent that such third parties process the information on Google’s behalf. This falls beyond the control of HelloDialog.
Information on behalf of clients
HelloDialog collects and processes personal information from third parties at the request of clients and in accordance with client instructions. We do not own this information nor do we have any direct relationship with those whose personal details may be processed as part of the service we provide. These clients are the responsible party within the meaning of the Personal Data Protection Act.
HelloDialog stores the personal information we process on behalf of our clients as long as is necessary for the provision of services and insofar as required to fulfil our statutory obligations, to settle disputes and to ensure compliance with our agreements.
Use of information
HelloDialog uses the information collected to perform a wide range of business tasks, such as processing your order, sending you an order confirmation, evaluating your business needs to determine suitable products, sending you the requested product or service information, responding to client requests for services, managing your account, sending you marketing messages, responding to your questions and problems, and to improve our website and marketing activities.
Furthermore HelloDialog may use the client information collected to approach prospective or current clients and/or partners in connection with important developments in e-mail marketing, new HelloDialog products and services, commercial offers and market research. The information collected is stored in HelloDialog’s own highly secure customer management system. If you do not wish to receive any such correspondence, please refer to the section concerning the unsubscribe option.
Passing on information to third parties
We may also disclose personal information if required by law, for instance to comply with a summons or an official order issued by the Dutch Ministry of Security and Justice if in good faith we believe that disclosure is necessary to protect your privacy and that of other parties, to investigate fraud or to respond to a request from the government.
If HelloDialog is involved in a merger, a takeover or the sale of all or a part of its assets, you will be notified by e-mail and/or by means of a prominent announcement on our website about any possible change in ownership, any possible change in the use of your personal information and the choices you have made concerning your personal information.
If your personal details change or if you no longer wish to use the HelloDialog product you can correct, update or change your details or request that they be deleted or deactivated by adjusting the settings of your account, by contacting our Customer Support Department or by submitting a request by post to the address below. You will receive an e-mail reply within 30 days.
We retain your details as long as your account is active or as long as is necessary for the provision of services. We retain and use your information insofar as is necessary to fulfil our statutory obligations, to settle disputes and to ensure compliance with our agreements. No data are used other than the data for which you yourself submitted a request or granted consent.
Option to unsubscribe HelloDialog communicates with its clients by e-mail. If you no longer wish to receive e-mail messages of a promotional or non-transactional nature from HelloDialog, you may have your personal information deleted from the distribution list through the unsubscribe function in our e-mail messages, or by sending a reply to the sender’s e-mail address. Our e-mail messages contain an unsubscribe button. Unsolicited messages can be discontinued by clicking on the unsubscribe button.
Use of tracking technology
Security of personal information
We are committed to ensuring that your personal information is secure. When entering sensitive information via HelloDialog (such as your credit card number), we encrypt the transmission of the information with Secure Socket Layer technology (SSL).
To protect your information for the purpose of processing credit card information, our partner uses the most recent 128-bits SSL technology for secure transactions. Furthermore our partner has been declared compliant with the data protection initiatives of credit card organisations, such as Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP) and Discovery Information Security and Compliance (DISC).
A user name and a password are required to log into a HelloDialog account. We advise you to click on ‘log out’ at the top right of your screen when ending your visit to our website. This will prevent someone else from gaining access to your account on your computer. You must store your login details securely and refrain from disclosing these to a third party.
In view of the sensitive nature of distribution lists, we do not re-send forgotten passwords. Should you forget your password, you can reset it by following the on-screen instructions.
The passwords for our accounts are encrypted. This means that we cannot see your password. We can, however, only reset it.
We protect the personal information provided to us in accordance with the generally accepted standards, both during transmission and after receipt. However, no means of transmission through the Internet or electronic storage method is completely watertight. We therefore cannot guarantee one hundred per cent security. If you have any questions about security, please contact us on info@HelloDialog.nl.
Links to third-party websites
Changes in this policy
Our contact details:
2011 KA Haarlem
Visiting and postal address:
2011 KC Haarlem
3 To reach TRUSTe, click on the following link: http://watchdog.truste.com/pvr.php?page=complaint.